If your KDC is unable to connect to KTSync over Bluetooth Low Energy (BLE), try the following:

1. Make sure Bluetooth is turned on for your mobile device.
2. Verify that Bluetooth is enabled on the KDC and that BLE advertising is active.
3. Confirm that the KDC has been paired with your mobile device.
4. Ensure KTSync has permission to access Bluetooth.

Android

1. Open Settings > Connections > Bluetooth and verify Bluetooth is enabled and the KDC is paired.
2. Open Settings > Apps > KTSync > Permissions and make sure all required Bluetooth permissions are allowed.

iPhone / iPad (iOS)

1. Open Settings > Bluetooth and verify Bluetooth is enabled.
2. Open Settings > Apps > KTSync and make sure Bluetooth access is enabled.

If the problem persists, restart both the KDC and your mobile device, then try reconnecting.

For more information as well as screenshots, please refer to the KTSync Basic User Guide.